Method 1 – Track Your Order on Our Website
The quickest and easiest way to check your order status is through the Shaporoo website. Simply visit our Track Order page and enter your order number together with the email address you used when placing your order. Once you submit your details, you'll be able to view the latest status of your order, including whether it has been received, is currently being processed, has been shipped, or has already been delivered. This information is updated directly from our store system to provide you with the latest available order status.
Tracking Information
We know how exciting it is to receive your order, and we want to make it easy for you to stay updated every step of the way. At Shaporoo, every order includes tracking so you can monitor your package from the moment it leaves our warehouse until it arrives at your doorstep. Depending on your preference, you can track your order using our website, the shipping confirmation email, or a universal tracking service. Simply choose the method that's most convenient for you.
Method 2 – Track Using Your Shipping Confirmation Email
Once your order has been processed and dispatched, you'll receive a shipping confirmation email containing your tracking number and a tracking link. Simply open the email and click the Track Order button or link to view the latest shipping updates. This tracking method provides detailed shipment information, including when your parcel leaves our warehouse, passes through sorting facilities, clears customs (where applicable), and reaches your local delivery courier. If you cannot find your shipping confirmation email, please check your spam or promotions folder before contacting our support team.
Method 3 – Universal Package Tracking
You can also track your shipment using a universal package tracking service by entering your tracking number from your shipping confirmation email. Universal tracking platforms automatically identify the courier handling your parcel and combine updates from multiple shipping carriers into one convenient timeline. This option is particularly useful for international deliveries, where packages may be transferred between several courier companies before reaching your final delivery address.
Understanding Your Order Status
Your order will move through several stages before it reaches you.
Order Placed – Your order has been successfully received and payment has been confirmed.
Processing – Your items are being prepared, quality checked, and packed for shipment.
Shipped – Your package has left our warehouse and is now travelling through the shipping network.
In Transit – Your parcel is moving between distribution centres or transportation hubs.
Customs Clearance – International shipments may be inspected by customs before continuing to their destination. This is a normal part of international shipping.
Out for Delivery – Your package has reached your local courier and is scheduled for delivery.
Delivered – Your order has been successfully delivered to the shipping address provided.
Tracking Information Not Updating?
If your tracking information hasn't updated immediately after dispatch, there's usually no need to worry. It can take approximately 2–5 business days for the first tracking scan to appear after your order has been shipped, particularly for international shipments. Once your package reaches the first sorting facility, tracking updates normally become more frequent. If your tracking information has not changed for more than 7 days, please contact our customer support team and we'll be happy to investigate the shipment for you.
Delivery Delays
Although we always aim to deliver your order within the estimated timeframe, occasional delays may occur due to customs inspections, severe weather, transportation disruptions, public holidays, peak shopping seasons, or courier operational delays. These situations are unfortunately outside our control. If your delivery is taking longer than expected, please contact us with your order number and we'll work directly with our shipping partners to provide an update on your shipment.
Incorrect Shipping Address
If you notice that you've entered the wrong delivery address, please contact us immediately after placing your order. If your order has not yet been processed, we'll do our best to update the shipping information before dispatch. Once an order has been shipped, address changes are generally no longer possible, as the package has already entered the courier's delivery network.
Missed Deliveries
If the courier is unable to deliver your package, they may attempt another delivery or leave instructions for collecting your parcel from a local collection point. We recommend checking your tracking updates regularly for the latest delivery information and following any instructions provided by the courier to avoid unnecessary delays.
International Orders
Some Shaporoo products are shipped through trusted international fulfilment partners. Because international shipments often travel through multiple countries and courier networks, tracking updates may occasionally pause while the package is in transit or waiting for customs clearance. This is completely normal and does not necessarily indicate a problem with your shipment.
Need Help Tracking Your Order?
If you're unable to locate your tracking information, have questions about your shipment, or need help understanding your tracking updates, our customer support team is always here to help. Simply contact us with your order number and we'll be happy to check the latest shipping status for you, explain any tracking information, and assist with any delivery concerns.
Our Commitment
At Shaporoo, we're committed to keeping you informed throughout your delivery journey. We understand how important it is to know where your order is, and we'll always do our best to provide accurate tracking information, timely updates, and responsive customer support whenever you need assistance. Thank you for choosing Shaporoo—we appreciate your trust and look forward to delivering your order safely.